FAQ

When will I get my order?

We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.

Are all products original?

Yes. Every product is 100% authentic and verified.

Are products brand new?

Yes. We only sell unused products.

Are these imported/global products?

Some products are globally sourced and may not be officially available in India.

Will I get original packaging?

Yes. Original packaging or secure protective packaging is provided.

What is your refund policy?

Currently we do not provide refund and only replacements. Incase if you are facing issues with the products only then warranty will be applied to provide you the refund. Please check out our returns and refund policy

Are user manuals included with the products?

Yes, digital or physical manuals are included where available.

Is sound quality tested for audio products?

Yes. Products are curated based on performance and quality.

What is the warranty provided?

We provide 1 year warranty on each products. Please follow the warranty policy in our website to see under what conditions are warranty applied and when you can claim it.

Will sold-out products restock?

Not always. Many items are limited.

Will the curated devices work with my device?

Most products support Android, iOS, Windows, and Mac.

Do required apps work in India?

In most cases, yes. Any limitations are mentioned.

Is setup easy for bluetooth or other such devices?

Yes. Plug-and-play or standard Bluetooth pairing.

What is the sound quality like?

High-quality, performance-tested products only.

What payment methods are accepted?

UPI, debit/credit cards, net banking, and more.

Is Cash on Delivery (COD) available?

No, We do not accept cash on delivery.

Can I modify or cancel my order?

Only before dispatch. Contact support immediately.

What is your replacement policy?

We offer a replacement guarantee within 7 days of delivery.To request a replacement:

• Share your order ID
  
• Provide clear images/videos of the issue
  

Our support team will verify and arrange a quick replacement.

How long does delivery take?

Only before dispatch. Contact support immediately.

Will I receive an invoice?

Yes, a digital invoice is provided to your email address that was used while placing an order.

When will I get my order?

It generally takes 3–5 business days

Do you offer free shipping?

We do offer free shipping for above ₹2999 total cart purchase and if below there is a small shipping fee applied at the checkout.

Can I track my order?

Yes. Tracking details are shared after dispatch.

Can I change my delivery address?

Only before dispatch. After dispatch it is not possible to change your address.

Do you ship across India?

Yes, We cover most serviceable PIN codes.

I received a damaged product—what should I do?

Contact us within 7 days with photos for assistance and other guidelines as per the Return and refund policy.

My product is not working—how can I get help?

Contact support with details for guidance.

Where is my order?

Use the tracking link shared via email.

My order is delayed—what should I do?

Delays may occur due to public holidays or some uncertainties, contact us if needed.

Do you accept returns?

We currently do not offer returns once the product is delivered.However, to ensure a worry-free experience, we provide easy replacements in case of:

• Damaged product
  
• Manufacturing defects
  
• Wrong item delivered