Terms of service

OVERVIEW

Welcome to House of Electrons. Throughout the site, the terms “we”, “us” and “our” refer to House of Electrons. This website and store are operated by House of Electrons and powered by Shopify, which enables us to provide our products and services to you.

By visiting, accessing, or purchasing from our website, you agree to be bound by these Terms of Service, along with our policies including Privacy Policy, Shipping Policy, Replacement Policy, and Warranty Policy.

If you do not agree to these Terms, you should not use our Services.

SECTION 1 – ELIGIBILITY & ACCOUNT

  • You must be at least 18 years old or accessing the website under parental supervision
  • You agree to provide accurate, current, and complete information during purchase
  • You are responsible for maintaining the confidentiality of your account details

SECTION 2 – PRODUCTS

  • We strive to ensure product descriptions and images are accurate
  • However, actual product appearance may vary due to screen settings and lighting
  • We reserve the right to:
    • Modify product details
    • Discontinue products
    • Limit quantities at our discretion

SECTION 3 – ORDERS

  • Placing an order is an offer to purchase, not a confirmation
  • We reserve the right to:
    • Accept or reject any order
    • Cancel orders due to pricing errors, stock issues, or suspicious activity
  • Orders once placed cannot be cancelled after processing

SECTION 4 – PRICING & PAYMENTS

  • Prices are subject to change without prior notice
  • Final pricing will be confirmed at checkout
  • Customers agree to provide valid payment details and authorize charges

SECTION 5 – SHIPPING & DELIVERY

  • Delivery timelines are estimates only and not guaranteed
  • We are not responsible for delays caused by:
    • Courier partners
    • Weather or external disruptions
  • Risk of loss transfers to the customer once the product is handed over to the courier

SECTION 6 – REPLACEMENT POLICY

  • Replacement is allowed only under valid conditions:
    • Request within 7 days of delivery
    • Damage/incorrect product reported within 24 hours
  • A mandatory unboxing video is required for:
    • Damaged items
    • Missing products
    • Wrong product claims
  • No replacement will be processed without proper verification

SECTION 7 – WARRANTY

  • Selected products come with a 6-month limited warranty
  • Warranty covers only manufacturing defects
  • Claims are subject to inspection and approval

SECTION 8 – NO RETURN / NO REFUND POLICY

  • House of Electrons follows a strict no return and no refund policy
  • Only replacement or warranty support is provided as applicable

SECTION 9 – INTELLECTUAL PROPERTY

  • All website content (logos, images, text, design) belongs to House of Electrons
  • Unauthorized use, copying, or reproduction is strictly prohibited

SECTION 10 – THIRD-PARTY SERVICES

  • Our website may include third-party tools or links
  • We are not responsible for third-party content, policies, or services

SECTION 11 – SHOPIFY PLATFORM

  • Our store is powered by Shopify
  • However, all transactions are directly between you and House of Electrons
  • Shopify is not liable for any product-related issues

SECTION 12 – USER CONDUCT

You agree not to:

  • Use the website for unlawful purposes
  • Attempt unauthorized access
  • Upload harmful code or spam
  • Misrepresent information

We reserve the right to terminate access if violated

SECTION 13 – ERRORS & INACCURACIES

  • There may be occasional errors in pricing or product details
  • We reserve the right to:
    • Correct errors
    • Cancel affected orders without prior notice

SECTION 14 – LIMITATION OF LIABILITY

  • House of Electrons is not liable for:
    • Indirect or incidental damages
    • Loss due to misuse of products
    • Delays or service interruptions

All products and services are provided “as is” without warranties, except where explicitly stated

SECTION 15 – INDEMNIFICATION

You agree to indemnify and hold harmless House of Electrons and its affiliates against any claims arising from:

  • Your violation of these Terms
  • Misuse of our Services

SECTION 16 – TERMINATION

  • We reserve the right to terminate access at any time without notice
  • All obligations prior to termination remain valid

SECTION 17 – GOVERNING LAW

  • These Terms are governed by the laws of India
  • Any disputes will be subject to the jurisdiction of local courts in our operating location

SECTION 18 – CHANGES TO TERMS

  • We may update these Terms at any time
  • Continued use of the website implies acceptance of changes

SECTION 19 – CONTACT INFORMATION

For any queries regarding these Terms:

House of Electrons
📧 Email: support@houseofelectrons.com
📍 Address: 188, 2nd Floor,1st Main, Singapura garden, Laxmipura Main Road, Abbigere, Shriniketh Layout, Singapura, Bengaluru, Karnataka 560090
📞 Phone: 9035154318

SECTION 20 – Trade Details

Trade Name: House of Electrons (a brand of Focally Private Limited)
Legal Name: Focally Private Limited

Address:
188, 2nd Floor, 1st Main, Singapura Garden, Laxmipura Main Road,
Abbigere, Shriniketh Layout, Singapura,
Bengaluru, Karnataka 560090, India

Email: support@houseofelectrons.com
Phone: +91 9035154320