Refund policy

House of Electrons

At House of Electrons, we are committed to delivering high-quality, performance-driven products. Every item undergoes quality checks before dispatch. However, in rare cases where an issue arises, we offer a replacement-only policy under the terms outlined below.

1. Replacement Eligibility

A product is eligible for replacement if:
The request is raised within 7 days from the date of delivery
The product is:
- Defective, or
- Physically damaged (reported within 24 hours of delivery), or
- Not functioning as intended under normal usage conditions

2. Mandatory Reporting Timeline

Any physical damage, missing items, or incorrect product must be reported within 24 hours of delivery
Requests raised after this timeframe may not be accepted

To initiate a request, customers must contact our support team with:

Order details
Clear images/videos showing the issue

3. Unboxing Video Requirement (Important)

For safety and verification purposes, customers are strongly required to record a clear unboxing video while opening the package.

The video must:
- Be recorded from the start (before opening the package)
- Clearly show the package seal and product condition
This video will be used as primary proof in case of:
- Physical damage
- Missing items
- Incorrect product

⚠️ Note:
Requests related to physical damage, missing items, or wrong product may not be accepted without a valid unboxing video.

4. Verification & Approval

All requests are subject to verification by the House of Electrons support team
The team may request additional details if required
A resolution will be provided within 24–48 hours after review

House of Electrons reserves the right to approve or reject any request based on verification.

5. Replacement Process

Once approved:
- A reverse pickup will be arranged
- The product must be returned in:
  - Original packaging
  - With all accessories, manuals, and invoice intact
After successful quality inspection:
- A replacement unit will be dispatched

6. Non-Eligible Scenarios

Replacement requests will not be accepted under the following conditions:

Product is free from defects and the issue is based on personal preference (design, fit, sound quality, etc.)
Physical damage reported after 24 hours of delivery
Damage caused due to:
- Misuse
- Improper handling
- Electrical surges or external factors
Product returned without:
- Original packaging
- Accessories or invoice
No valid unboxing video available for damage/missing item claims